Terms and conditions


The offer and the sale of Products through this online shop is proposed by the company Koiné di Francesco Riccio & C. SNC, and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts.

The company:

Koinè di Francesco Riccio & C. snc

Via C. Marchesi 19/21

53042 Chianciano Terme (Siena) Italia

P.iva 01123100529 - REA  SI-122250  

E-mail: shop@legatoriakoine.it

The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order.

General Conditions of Sale

These general conditions of sale ("General Conditions") along with the Privacy Policy regulate methods and conditions of sale of the products marketed by Legatoria Koiné ("Products").

All products sales contracts from Legatoria Koiné to third parties ("Customers") are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Products. Sales conditions applied to the orders are those in force at the moment of placing the order.  

1. Products: prices and features

1.1 Unless otherwise agreed, Products prices published on the website by Legatoria Koiné are in EURO (€), include the Italian VAT, but exclude delivery costs. Prices guaranteed to the Customer shall be those published on the Website on the day the order is placed. The price stated at the moment of purchase is fixed and definitive.

Delivery cost can always be calculated by selecting the destination country in the block "Estimate the cost of Shipping" at the "Shopping-cart Summary"page. When the Customer is logged in the delivery cost is shown in the cart, during the checkout process. If your country is not listed in the dropdown menu, please contact us, we'll be glad to assist you.

Deliveries outside of the EU also not include customs, that will be charged to the Customer and will be asked for by the courier at the moment of delivering the goods.

Prices presented on the Website by Legatoria Koiné cancel and replace the previously stated ones, and are subject to Products availability.

1.2 This online shop offers the following PERMANENT PROMOTIONS Plan

Available after the user has logged in.


  • FREE SHIPPING for orders of Euro 100.00 or more
  • 5% off any order over Euro 130.00
  • 5% off any order over Euro 180.00


  • Euro 5.00 off any order over Euro 100.00 or more
  • 5% off any order over Euro 130.00
  • 5% off any order over Euro 180.00


  • Euro 5.00 off any order over Euro 100.00 or more
  • 5% off any order over Euro 130.00
  • 5% off any order over Euro 180.00

1.3 The products sold on the Site are stationery paper originally branded "Legatoria Koiné", available in the online catalog at the time of order. The catalogue can be periodically updated and modified, therefore the availability of a product could not be always guaranteed.

Each product is described by a card in which all the essential features are specified; the images and the colors of the products may not correspond to the real product due to the computer and browser settings. Therefore the images of the products should be considered approximate.

2. Orders - billing

Each order placed represents a contractual proposal of the Customer. Clearance of the order by Legatoria Koiné represents its confirmation and acceptance. 

Tax documents related to orders will be issued by Legatoria Koiné at the time of dispatching Products to the Customers. 

The invoice will be issued by Legatoria Koiné. The Customer will have to indicate the exact necessary data and the billing address.

3. Order fulfillment 

The order will be fulfilled according to the terms stated on the Website.

Once an order is confirmed, it should be cancelled only within 24 hours, at the end of which the customer is obliged to pay for the order. In accordance with the laws, our customers, anyway, could return the order within 14 days of receipt, as our return policy states (10. Right to Cancel).

Should the order not be executed (in the event of unavailability of the Product ordered), Legatoria Koiné will inform the Customer as soon as possible about the delivery time, subject to the Product availability. Should the Customer not intend to wait (no later than 30 - thirty - weekdays) and decide to give up the Product, Legatoria Koiné will refund the Customer of the price at the time of the purchase. 

In the event of breakage, stock depletion or unavailability of the ordered Product, Legatoria Koiné will inform the Customer as soon as possible, stating a new deadline for Product availability.

The Customer will send an e-mail confirmation for his/her choice, that is to wait for the Product supply or to request a refund.

4. Order acceptance

The conclusion of the agreement will only take place at the moment of the order confirmation by Legatoria Koiné.

The Customer will be notified of the acceptance by e-mail. The message will state the order confirmation with all the elements of the agreement (Products, prices, shipping costs, ...) 

Legatoria Koiné reserves the option not to confirm any order for whatever reason, especially if involving supply problems or the order itself. 

5. Lead time

Each and every item is made by hand by Legatoria KoinéFor this reason, we take from 2 to 5 business days at most before delivering your order.

We can speed up the production during the PRE-CHRISTMAS period and produce your order in 1-2 business days.

For urgent requests, please email us. 

6. Product delivery

Products are shipped to the address stated by the Customer. 

Deliveries will take place as soon as the products are produced and the payment confirmation is received: bank transfers are attested by the credit on our current account, Paypal payments are attested by the transaction confirmation by the circuit.

We deliver through qualified express couriers, such as GLS, BRT, SDA, UPS, DHL.

We ship our products across Italy, Europe and extra Europe and do any effort to choose the best way to deliver them in perfect conditions and in the shortest time.

We ship to:

  • Italy via carrier or Poste Italiane, about 1-3 days;
  • Europe via Carrier about 2-6 days;
  • Extra Europe via Carrier delivery time depends on the destination.

Delivery is to be considered completed at the moment the Product is consigned to the Customer.

The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product. 

Please note:

On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). Legatoria Koiné recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:

- number of parcels corresponds to that stated in the enclosed delivery note;

- package is intact, neither damaged nor wet or adulterated, and the content undamaged.

Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated. 
Once the Customer signs the delivery note with no "reserve", he/she will not be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within three 3 (three) days from the delivery.

Special delivery terms and conditions must be previously agreed between the Customer and Legatoria Koiné, and accepted in writing by Legatoria Koiné.

Duties and taxes

Please, remember that international deliveries outside the European union do not include customs & clearance fees, duties & taxes, and any other local taxes. Legatoria Koiné is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office. These duties are payable by the customer prior to their delivery or at the time of the delivery (the amount will be calculated once the goods arrive in customs), and will be at the customers expense.

Legatoria Koiné does not manage the tax refund. You can either contact the customs directly or have the delivery done to the asked address.

7. Products pick up - Customer's absence 

In case the Products could not be delivered to the address provided by the Customer during the order process, the courier will leave a note stating address and method for collecting the package. If the Customer does not collect the package within the deadline indicated by the courier, Products will have to be returned carriage paid to Legatoria Koiné, that reserves the right to refund the Customer for the price of the Product, minus charges for shipping.

In the event of an error during the delivery, the Customer is in charge of returning the Product(s) to Legatoria Koiné within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.

Once the Product is received in its correct form, Legatoria Koiné will send at its own expenses the Product initially ordered.

8. Force majeure  

The following cases are to be considered as force majeure, apart from those specified by law: 

- total or partial strikes, internal or external to the Company, stop of means of transport or provisions for any reason, governative or legal restrictions,  computer breakdowns, telecommunication halt included networks and the Internet. 

Force majeure will cause the suspension of the order. If after 3 (three) months parties observe the persistance of the force majeure, the order will be automatically cancelled, unless otherwise agreed.

9. Products warranties - Technical assistance

Legatoria Koiné only guarantees Products integrity until delivery time (further on, " Legatoria Koiné Warranty").

9.1 Possible defects covered by the Legatoria Koiné Warranty must be reported by the Customer not later than 3 (three) days from the date of delivery. In case the Legatoria Koiné Warranty can be applied, the Customer has the right to have his damaged Products replaced after returning them, excluding any right for a compensation for further damages. The necessary shipping costs to replace the items are covered by Legatoria Koiné.

9.2 Except for the supposition of fraud or of an important guilt of Legatoria Koiné, it’s from now settled that, should be recognized the responsibility of Legatoria Koiné towards any claim of the Customer - including the partial or full non-execution of the obligations assumed by Legatoria Koiné On Line Store towards the Customer regarding the execution of an order – the responsibility of Legatoria Koiné cannot be higher than the price of the Products purchased by the Customer and about which a contestation was raised.

10. Right to Cancel

10.1 According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 maggio 1999 n. 185) has the right to withdraw from the contract and to send back the Products ordered, with no penalty and without specifying the reasons, not later than 14 (fourteen) days from the delivery time.

10.2 The Right to Cancel the contract of sale can be exercised by the Customer within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods.

To exercise the right to cancel, the Customer must inform us

by mail: Legatoria Koiné, Via C. Marchesi 19/21, 53042 Chianciano Terme (Siena) - Italy
by email at  shop@legatoriakoine.it

of his/her decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

To meet the cancellation deadline, it is sufficient for the Customer to send his/her communication concerning the exercise of the right to cancel before the cancellation period has expired.

10.3 Effects of cancellation
Should the customer cancel this contract, we will reimburse to the Customer all payments received, but not the costs of delivery. 

We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from the Customer any goods supplied, or (b) (if earlier) 14 days after the day the Customer provides evidence that he/she has returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about the Customer's decision to cancel this contract.

We will make the reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement. 

10.4 The Customer shall send back the goods or hand them over to us at the address:
Legatoria Koiné, Via C. Marchesi 19/21, 53042 Chianciano Terme (Siena) - Italy

without undue delay and in any event not later than 14 days from the day on which the Customer communicates the cancellation from this contract to us. The deadline is met if the Customer sends back the goods before the period of 14 days has expired. 
The Customer will have to bear the direct cost of returning the goods. 

10.5 The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 
The returned goods must be in resalable condition.

10.6 The right to cancel stated in point 10.1 cannot be exercised by the Customer if the Products purchased have been made to the consumer's specifications, are clearly personalized. 

10.7 Legatoria Koiné recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that number of parcels corresponds to that stated in the enclosed delivery note and that the package is intact, neither damaged nor wet or adulterated, and the content undamaged.

11. Payment

Payment is due at the moment of the order confirmation.

The Customer commits to pay the agreed price for the Product ordered on the Website (price of the Product plus Shipping costs), and to pay - when necessary and directly to the courier - VAT and any other tax related to the import of Products in the country of destination of the Product.

The Customers pays for the order:

  • by Paypal
  • by bank transfer in favour of Legatoria Koiné. 

12. Claims

Complaints for non-compliance of delivered Product(s) with the order must be sent in writing to Legatoria Koiné, immediately after receiving the goods. 

The Customer must keep the original packaging and the delivery note.  

13. Personal information

Customers' personal data, including e-mail addresses of the Website users, are processed in accordance with Leg. Dec. no. 196 of 30 June 2003 (the Privacy Code) and its subsequent amendments, and Directive 95/46/CE . 

Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, Legatoria Koiné may provide suppliers with this information personal.

The Customer may object to this disclosure and has the right to access, modify, amend and delete all data related to him/her, by writing to Legatoria Koiné, Via C. Marchesi 19/21, 53042 Chianciano Terme (Siena) - Italy.

For further information, please read Privacy Policy. or refer to Decreto legislativo 30 giugno 2003, n. 196 - Codice in materia di protezione dei dati personali: Garante per la protezione dei dati personali.

In order to avoid any attempt of fraud, Legatoria Koiné may ask proof of the Customer's identity and domicile. 

14. Electronic signature  

The "approval click" constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature. 

15. Non renunciation  

Any one or more failure by Legatoria Koiné to enforce any provision of this agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion. 

16. Agreement integrality

These General Conditions of Sale represent all obligations of the parties. No other general or special term and conditions communicated by the customer shall neither be included in, nor depart from these General Conditions. 

17. Intellectual property

Legatoria Koiné owns the intellectual property right upon the Website and the right to display the elements of the e-shop catalog. Consequently, total or partial reproduction of the elements contained in the Website or the catalog on any medium whatsoever, the use of such elements and the fact to make them available to third parties are formally prohibited. 

18. Nullity

Should one or several clauses of these General Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.

19. Competent court

This agreement is governed by Italian law.

In the event of a dispute and where no amicable settlements were reached between the parties, where applicable mandatory dispositions of law related to consumer protection (as in art. 1, letter B of D.Lgs 22 maggio 1999 n. 185), any controversy linked to these General Conditions will be of exclusive competence of the Court of Siena (Tribunale di Siena, Italy).

Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted all the clauses of these General Conditions of Sale of Legatoria Koiné.